Dispatcher
Zoom Drain Utah Zoom Drain Utah Kaysville, UT Kaysville, UT Full-time Full-time Estimated:
$34.
9K - $44.
2K a year Estimated:
$34.
9K - $44.
2K a year At Zoom, we take great care in cultivating the careers of our employees.
We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.
The Dispatcher role is an integral part of our operations.
Our operational efficiency starts with them.
Their goals are to route the right technician, to the right call, at the right time.
Dispatcher Pay & Benefits WHAT WE OFFER Bonus Opportunities Medical Benefits Paid Sick Days / Holidays Company Mobile Phone & Tablet Recognition & Rewards Positive Team Atmosphere Dispatcher Responsibilities WHAT YOU'LL BE DOING Effectively manage incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Schedule & communicate with technicians to meet customer requirements Assign work orders based on priority to the available workforce Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Dispatcher Qualifications WHAT YOU BRING Strong phone contact handling skills and active listening Familiarity with dispatch practices Customer orientation and ability to adapt/respond to different types of customers Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Each location is independently owned and operated NLowdVOouc.
Estimated Salary: $20 to $28 per hour based on qualifications.
$34.
9K - $44.
2K a year Estimated:
$34.
9K - $44.
2K a year At Zoom, we take great care in cultivating the careers of our employees.
We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.
The Dispatcher role is an integral part of our operations.
Our operational efficiency starts with them.
Their goals are to route the right technician, to the right call, at the right time.
Dispatcher Pay & Benefits WHAT WE OFFER Bonus Opportunities Medical Benefits Paid Sick Days / Holidays Company Mobile Phone & Tablet Recognition & Rewards Positive Team Atmosphere Dispatcher Responsibilities WHAT YOU'LL BE DOING Effectively manage incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Schedule & communicate with technicians to meet customer requirements Assign work orders based on priority to the available workforce Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Dispatcher Qualifications WHAT YOU BRING Strong phone contact handling skills and active listening Familiarity with dispatch practices Customer orientation and ability to adapt/respond to different types of customers Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Each location is independently owned and operated NLowdVOouc.
Estimated Salary: $20 to $28 per hour based on qualifications.
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