Customer Success Manager
Job Description
Here is what you will do as a customer success manager:
Work with new accounts to establish goals and a vision for implementing the program.
Build relationships with teachers and administrators to encourage usage.
Find innovative ways to develop, nurture, and prepare customers for advocacy.
Provide ongoing customer support to ensure retention - including implementation,
troubleshooting technically issues, and user error.
Identify and/or develop upsell opportunities.
Advocate customer needs/ issues cross-departmentally.
Qualifications
Our ideal candidate fits the following:
Prior experience in Customer Service, maybe even some sales.
1
year of Customer phone interaction experience.
Proficient in Microsoft Office.
Available to work Monday-Friday, full time.
Thrives in a multi-tasking environment and can adjust to new priorities on-the-fly.
Confidently owns and resolves any situation.
Happy & Emotionally intelligent.
Additional Information
Send resume and cover letter to ryan.burwell@readinghorizons.com.Estimated Salary: $20 to $28 per hour based on qualifications.
Here is what you will do as a customer success manager:
Work with new accounts to establish goals and a vision for implementing the program.
Build relationships with teachers and administrators to encourage usage.
Find innovative ways to develop, nurture, and prepare customers for advocacy.
Provide ongoing customer support to ensure retention - including implementation,
troubleshooting technically issues, and user error.
Identify and/or develop upsell opportunities.
Advocate customer needs/ issues cross-departmentally.
Qualifications
Our ideal candidate fits the following:
Prior experience in Customer Service, maybe even some sales.
1
year of Customer phone interaction experience.
Proficient in Microsoft Office.
Available to work Monday-Friday, full time.
Thrives in a multi-tasking environment and can adjust to new priorities on-the-fly.
Confidently owns and resolves any situation.
Happy & Emotionally intelligent.
Additional Information
Send resume and cover letter to ryan.burwell@readinghorizons.com.Estimated Salary: $20 to $28 per hour based on qualifications.
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