Customer Service Rep
Job Descriptionwork directly with medical professionals and physicians to facilitate patient careadvocate for and work in lockstep with chronic patientswork for an organization that rewards success and fosters a culture of promotionJob Responsibilities include:
provide outcome-based solutions for our physician referral sources and existing patient populationSubmit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departmentsPrepare and analyze the billing and setup paperwork for patient servicesWork closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organizationRecommend potential products or services to management by collecting patient information and analyzing customer needsActively participate in the training of new customer service and sales personnel#CSRQualifications High school diploma or GED preferredProven work experience requiredAbility to learn and apply market and product information, as well as patient billing and insurance requirementsMultitasking capabilitiesComputer and technological literacyPositive and professional personal imagePhysical Demands:
This employee must occasionally lift and/or move up to 25 pounds.
Recommended Skills Billing Clinical Works Corrective And Preventive Action (Capa) Curiosity Customer Demand Planning Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
provide outcome-based solutions for our physician referral sources and existing patient populationSubmit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departmentsPrepare and analyze the billing and setup paperwork for patient servicesWork closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organizationRecommend potential products or services to management by collecting patient information and analyzing customer needsActively participate in the training of new customer service and sales personnel#CSRQualifications High school diploma or GED preferredProven work experience requiredAbility to learn and apply market and product information, as well as patient billing and insurance requirementsMultitasking capabilitiesComputer and technological literacyPositive and professional personal imagePhysical Demands:
This employee must occasionally lift and/or move up to 25 pounds.
Recommended Skills Billing Clinical Works Corrective And Preventive Action (Capa) Curiosity Customer Demand Planning Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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