Customer Service Representative

Job Description:
The Customer Service Representative is responsible for receiving inbound calls, accurately entering new orders, managing status of open orders, and prompt scheduling of new orders; ensuring the highest level of customer service is provided at all times. The CSR will work closely with customers by phone to place orders, answer questions, resolve concerns, and verify data.
Manage all aspects of customer's sales orders from start to finish, including verifying purchase order totals, determine appropriate ship date, add special instructions to orders, and invoicing within 24 hours.
Work closely with the buyers, sales representatives and accounting department for each account.
Provide customers with information associated with specific orders both past and present (including backorders).
Provide complete product information and check inventory availability on specific products; suggest substitutions where applicable.
Trace freight shipments and relay to customer when necessary.
Provide timely communication relating to specific customers needs, special requests and problems.
Minimum Requirements:
High School Diploma
Excellent Attendance History a must
Familiarity with distribution or logistics experience desired
Minimum of two years experience in a customer service facing role
Strong computer literacy with Windows, MS Excel, MS Word, MS Outlook, and Internet
High level of discretion, confidentiality and work ethic
Exceptional organization and communication skills
Ability to successfully multi task in a fast pace environment
Excellent written and verbal communication skills
Open to continuous improvement and change
Able to fulfill a 40 hour per week work schedule
Medical/Dental/Vision Insurance Coverage available after 90 Days
Starting pay $10.50 to 11.00 per hour depending on Exp., plus Bonus potential
401(k) Retirement Account
Contact: Human Resources
Email: HR@bioexpress.com
Please send your resume to HR@bioexpress.com and put Customer Service Representative in the subject line.

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