Customer Service Representative

BENEFITS
The Davis Applied Technology College provides a challenging and friendly work environment as well as DATC educational benefits, exercise gym, plus more.
GENERAL PURPOSE
Performs a variety of duties as required to assure students have a positive experience of the college relating to enrollment, scheduling and withdrawal. Additionally, works to ensure the highest level possible of data integrity. Previous cashier/bookkeeping experience a plus.
JOB FOCUS
1. Serves as primary point-of-contact for students seeking services including registration, scheduling, assessment withdrawal and general information.
2. Registers students for college including determining appropriate enrollment status, objectives, and course placement.
3. Creates and updates student schedules correctly.
4. Assists students in filing withdrawal and records requests.
5. Answers general questions about College programs and services in person and on the telephone.
6. Greets individuals checking in for services and provides the necessary service or directs them appropriately; assists individuals in gaining priority access to other staff as appropriate for urgent intervention.
7. Serves as telephone operator/receptionist for Student Services Department; receives, screens and forwards calls.
8. Troubleshoots student registration problems by phone or in person; checks schedules and data not appearing on roll/record; initiates records change forms as appropriate. Assists students with obtaining copies of schedules/progress reports or other records.
9. Assists teachers with information needed by phone, E-mail or in person.
10. Maintains program start lists when needed; informs Career and Academic Advisors of program openings.
11. Creates forms; requests printed materials for registration, maintains supplies; prepares registration packets when needed.
12. Operates computer to perform various secretarial duties; types letters, memos, correspondence, spreadsheets, desktop publishing and special projects.
13. Responsible for accurate data entry of student information.
14. Performs other related duties as required.
Graduation from High School plus six (6) months of specialized training in secretarial skills.
Computer operation and general office practices and procedures; record keeping or other related field; and one (1) year of responsible experience performing related duties; or an equivalent combination of education and experience.
Working knowledge of general office procedures and practices.
Working knowledge of filing systems and telephone etiquette.
Some knowledge of 10-key operation and computer applications.
Skill in typing (35 wpm) and operation of various types of office equipment.
Skill in word processing.
Knowledge, Skills, and Abilities
Ability to create a positive experience for customers.
Ability to communicate effectively.
Ability to develop effective working relationships.
Ability to work independently and manage work assignments in a high interpersonal contact environment.
Ability to deal effectively with stress caused by workload and time deadlines.
Requires flexible schedule, including possible evening work.
Must successfully pass a criminal background check.
The College reports all positions to the Department of Work Force Services and posts all positions on the website: www.datc.edu/hr. Verification of a typing score (within last six months) if required, is accepted from the Campus Testing Center. The Davis Applied Technology College complies with all aspects of the ADA and section 504 of the Rehabilitation Act. Any applicant requiring accommodations in the application process must contact the Human Resource Office. Requests should be made three days prior to need.
APPLICATION
To be considered for employment you must meet the minimum qualifications of the position, submit an official College EMPLOYMENT APPLICATION, RESUME and COVER LETTER before the closing date. All applicants will be evaluated and ranked on the basis of relevant experience as stated therein. Highest ranking applicants may be invited for a personal interview. Apply online or in person at:
HR Office
Davis Applied Technology College
550 E 300 S
Kaysville, UT 84037
www.datc.edu/hr
EOE

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