Ignite Spot Customer Advocate
Job Description
Ignite Spot is an outsourced accounting firm located in Kaysville, Utah. We serve businesses all through the United States. We are hiring for a new position in our company called a client advocate. Your responsibility is to make sure the client s needs are being met by our operational team and to advocate for the client when they are not. The ultimate purpose of this position is to reduce client fall off by being proactive and showing them we care about them.
Responsibilities
Contact each client once a quarter to assess satisfaction
Compare sales proposals to actual work performed
Represent the client s needs to our operations team
Work with management to apply an increase or decrease to client s fees as needed
Help all new clients through the onboard process
Call all new clients weekly for the first month of engagement
Work with any upset clients as their advocate to finding a solution
Qualifications
3
years of experience in customer service and telephone support
A bright and kind personality
Organized and capable of handling multiple projects
Experience with productivity tools like Google calendar, Gmail, hangouts, etc.
Exceptional writing and grammar skillsEstimated Salary: $20 to $28 per hour based on qualifications.
Ignite Spot is an outsourced accounting firm located in Kaysville, Utah. We serve businesses all through the United States. We are hiring for a new position in our company called a client advocate. Your responsibility is to make sure the client s needs are being met by our operational team and to advocate for the client when they are not. The ultimate purpose of this position is to reduce client fall off by being proactive and showing them we care about them.
Responsibilities
Contact each client once a quarter to assess satisfaction
Compare sales proposals to actual work performed
Represent the client s needs to our operations team
Work with management to apply an increase or decrease to client s fees as needed
Help all new clients through the onboard process
Call all new clients weekly for the first month of engagement
Work with any upset clients as their advocate to finding a solution
Qualifications
3
years of experience in customer service and telephone support
A bright and kind personality
Organized and capable of handling multiple projects
Experience with productivity tools like Google calendar, Gmail, hangouts, etc.
Exceptional writing and grammar skillsEstimated Salary: $20 to $28 per hour based on qualifications.
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